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1. The following is a binding agreement between Sanctus Customs LLC. and the customer. By using the Internet site located at the domain: www.sanctuscustoms.com ("Site"), or any services provided in connection with the Site, you agree to follow these Terms of Use, as they may be amended/changed by Sanctus Customs ("Company") from time to time in its sole discretion. The Company will post on the Site any time these Terms of Use have been changed or updated. It is your responsibility to review the Terms of Use when it as been changed or updated, and if at any time you find these Terms of Use unacceptable, you must leave the Site and terminate all use of the Site. YOU AGREE THAT BY USING THE SERVICE YOU REPRESENT AND CONFIRM THAT YOU ARE AT LEAST 18 YEARS OLD AND THAT YOU ARE LEGALLY ABLE TO ENTER INTO THIS AGREEMENT.
2. PRIVACY POLICY. The Company respects your privacy and permits you to control the use of your personal information. Company's privacy policy is expressly integrated into these Terms Of Use by this reference.
When you are mandated to use or access the Site or Service, you must provide the complete and accurate information requested on the checkout form. You will also be asked to provide an e-mail and additional personal information.
3. ORDER AND SHIPMENT POLICY. If order is received after 4:00PM EST, it may not be processed until the following business day. International orders require an additional 5-10 business days to ship due to extra complications and requirements for the shipping process. ALL 3D- printed items are subject to an additional 2-4 weeks wait time due to production time frame. Your credit card is charged for the full order amount at the time of your order placement. Please be aware that shipping services such as but not limited to UPS and USPS do not guarantee delivery time for non-express shipping methods . Once an order is placed, it cannot be modified in any way. If you need to change your shipping address after your order is placed, please contact us at sanctuscustoms@gmail.com and we will do our best to assist you.
4. POLICY AMENDMENTS. Company may, without prior notice, revise these Terms of Use; modify the Site and/or the Service; and discontinue the Site and/or Service at any time.. You agree to review these Terms of Use and other online policies posted on the Site periodically to be aware of any revisions that may occur. You agree that by continuing to use or access the Site following any revision, you shall abide by any such revision.
5. COPYRIGHT POLICY. The Company has legally mandated procedures regarding allegations of copyright infringement occurring on the Site or with the Service. The Company's policy is to investigate any allegations of copyright infringement brought to its attention. If you have evidence or have a strong belief that your rights or of a third party have been violated/infringed upon and you want the Company to delete, edit, remove, or disable the material of violation, you must provide the Company with all of the following information: a physical or an electronic signature of a person authorized on behalf of the owner of the exclusive right that is alleged to be infringed upon; the identification of the copyrighted work(s) alleged to have been infringed; the identification of the material/object that is alleged to be infringed upon or the subject of infringed activity and that is to be removed, and information that is sufficient to allow the Company to locate the material of topic; the information must be reasonably sufficient to allow the Company to contact you ( address, telephone number, an electronic mail address ) ; a statement that you have a strong belief that use of the material complained of is not authorized or permitted by the copyright owner; and a statement that the information in question is accurate, and under the given penalty of perjury, that you have authorization to act on behalf of the owner of the exclusive right that has been allegedly infringed. For this to be effective, you must contact the Company at sanctuscustoms@gmail.com. Please provide us with your email address, name, address and telephone number(s).
6. ALLEGED VIOLATIONS. The Company reserves the right to terminate your use of the Site if the Company believes that you have violated any of the Terms of Use, furnished Company with false /misleading information, or interfered with use of the Site for others.
7. YOU ASSUME THE RISK OF ANY AND ALL DAMAGE OR LOSS FROM USE OF, OR INABILITY TO USE, THE SITE.
8. PRODUCT WARRANTIES & POLICIES. UNLESS SPECIFIED, ALL OF OUR 3D-PRINTED PRODUCTS SOLD ON THE SITE CARRY A 7 DAY WARRANTY. THE WARRANTY PERIOD IS EFFECTIVE STARTING FROM THE DATE YOUR PACKAGE IS DELIVERED. THE WARRANTY COVERS REPLACEMENT OF DEFECTIVE PRODUCTS ONLY, SUBJECT TO THE EVALUATION AND DETERMINATION OF SANCTUSCUSTOMS' REPRESENTATIVES. DISASSEMBLING, DAMAGING, MODIFYING, ALTERING, REMOVING, OR REPLACING THE ORANGE TIP ON AIRSOFT REPLICAS WILL VOID ALL WARRANTIES. THE WARRANTY DOES NOT COVER ANY PRODUCTS THAT HAVE BEEN ABUSED, DISASSEMBLED, MODIFIED, ALTERED, OR RETURNED WITHOUT THE ORIGINAL PACKAGING INCLUDED INSIDE THE SHIPMENT.
SANCTUS CUSTOMS IS NOT RESPONSIBLE FOR COMPATIBILITY BETWEEN VARIOUS MANUFACTURERS' PRODUCTS, AND THE INTERNAL MODIFICATION OR USE OF REPLACEMENT PARTS. ANY USE OF INCOMPATIBLE PARTS WILL VOID THE WARRANTY.
FOR INTERNATIONAL ORDERS, ALL SALES ARE FINAL DUE TO TRANSPORTATION LIMITATIONS, AND WARRANTY IS ONLY OFFERED WITHIN 7 DAYS OF THE DELIVERY DATE. YOU AGREE THAT SANCTUS CUSTOMS IS NOT LIABLE AND NOT THE ONES WHO ARE TO BE HELD RESPONSIBLE OF ALL OR ANY SHIPMENT, LOST PACKAGES, AND CUSTOMS SEIZURES.
9. RETURN POLICY. If your package arrived damaged, please keep all contents and contact our support team immediately. We will assist you in completing a damage claim with the carrier. Our 3D printed items cannot be returned and cannot be refunded. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE OR LOST PACKAGES DURING TRANSIT. Please start the claim by contacting sanctuscustoms@gmail.com . (DOES NOT APPLY TO 3RD PARTY SHIPMENTS OR PRODUCTS THAT WERE NOT SHIPPED BY SANCTUS CUSTOMS). Please do not return anything, otherwise, the package may be refused or lost. If your package arrived damaged, one of our customer service representative will assist you in filing a claim with the carrier (DOES NOT APPLY TO 3RD PARTY SHIPMENTS OR PRODUCTS THAT WERE NOT SHIPPED BY SANCTUS CUSTOMS). If your package is lost, please contact our support team immediately. We will assist you in completing a claim with the carrier. WE CANNOT ASSIST MISSING ORDERS OLDER THAN 14 DAYS FROM THE SHIPPING DATE.
10. AFFILIATED SITES. Company has no control over, and no liability for any third party websites, services, or materials. The Company works with multiple partners/affiliates whose sites may be linked with the Site. As a result of the Company/Site having no control over the content of these partner/affiliate sites, the Company cannot guarantee the reliability of the content or information provided on such sites, and the Company assumes no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may exist on those sites. You acknowledge and agree that the Company makes no guarantees about, and assumes no responsibility for, the accuracy, currency, content, or quality of this third party content and these Terms of Use shall legislate your use of all third party content.
11. PROHIBITED USES. Company imposes certain restrictions on your permissible use of the Site and the Service. You are prohibited from violating or attempting to violate any security features of the Site which includes but is not limited to: accessing content or data not intended for you, or logging onto a server that you are not authorized to access; attempting to test the vulnerability of the Site or to breach security or authentication precautions without proper authorization or permission from Sanctus Customs; by interfering or attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to the Site or Service, overloading, "flooding," "spamming," "mail bombing," or "crashing;" which can also be reffered to as DDOS, forging any TCP/IP packet header or any part of the header information in any e-mail or in any posting using the Service. Any form of violation of system or network security may subject you to civil/criminal liability.
12. COPYRIGHT. All contents of Site or Service are: Copyright © 2019 Sanctus Customs , all rights reserved.
13. GOVERNING LAW. These Terms of Use listed shall be interpreted in accordance with and governed by the laws of the United States and the State of Georgia, regarding conflicts of law. You hereby irrevocably consent to the exclusive jurisdiction of the state or federal courts in Atlanta, Georgia in all disputes arising out of or related to the use of the Site.
14. SEVERABILITY WAIVER. If a court of competent jurisdiction finds any term and/or condition in these Terms of Use to be unenforceable, all other terms and conditions will remain unaffected and remain enforced. No waiver of any breach of any provision of these Terms of Use listed will constitute a waiver of any breach of the same or any other provisions hereof, and no waiver shall be effective unless made signed by an authorized representative of the waiving party.
15. NO LICENSE. Nothing contained on the Site should be understood as granting you a license to use any of the trademarks, service marks, legally protected materials, or logos owned by the Company or by any third party.
16. GEORGIA USE ONLY. The Site is controlled and operated by the Company from in the State of Georgia. The Company makes no representation that any of the materials which you have been given access are available,appropriate, or allowed for use in other locations/ applications. Your access to the Site should not be construed as Company's intentional benefit for itself or the privilege of doing business in any state other than the state of Georgia.
17. Cancellations on Pre-Order items are subject to a 25% restocking fee. Cancellations are only accepted during the Pre-Order phase of the item(s).
18. ACKNOWLEDGEMENT. YOU ACKNOWLEDGE THAT BY USING OR ACCESSING THE SITE, YOU HAVE READ THESE TERMS OF USE AND AGREE TO BE BOUND BY THEM.
Copyright © 2019-2022 Sanctus Customs - All Rights Reserved.
No Refunds or Returns accepted. We are not responsible for any items lost or damaged in transit. We can only offer replacement parts for defective items (BETA test items are excluded).
By accessing any of sanctuscustoms.com's services , you will have read, agreed, and acknowledged the conditions in sanctuscustoms.com's Terms of Use disclaimers as stated below and in our Terms of Use : You confirm that you are at least 18 years of age. All goods sold on sanctuscustoms.com are for Airsoft only. The buyer assumes the full responsibility of all liabilities, damages, injuries, modifications done to the products, the buyer's local laws, the buyer's local regulations, and the buyer's ownership of Airsoft replicas. All our Airsoft guns are sold with an orange tip. You will not hold Sanctus Customs LLC., its owner, associated persons, or employees responsible for any legal actions, liabilities, damages, penalties, claims, or other obligations caused by your ownership of our products. Sanctus Customs LLC. will not be responsible for injuries and damages caused by improper usage, user errors, lack of adult supervision, or ignorance to danger/risk. All of our pricing, specifications, and special promotions are subject to change without notice. Please visit our Terms of Use page for more information. All content on our site is subject to change without notice.
No Refunds or Returns accepted.
*Due to the COVID-19 situation, orders may be delayed an additional 1-2 weeks on top of the standard 4 weeks* Please be aware that our 3D-Printed products are made to order and have production times of up to 6 weeks. Aluminum slide orders will take up to 7 days to process. You are responsible for reading and accepting the terms and conditions for our beta test items in the beta program tab.